Plans

Plans are in a private beta: only the organizations in it can see or choose one. Everyone else keeps paying for what runs from prepaid credit, exactly as before, and nothing changes for an account until it chooses a plan.

A plan is a monthly fee that comes back as usage:

• The fee buys usage. Each month the fee is given back as plan usage, at the same measured prices as any credit. You still pay only for what runs; the plan does not add a charge of its own.
• Spent first, then gone. Plan usage is spent before any credit: first plan usage, then free and given credit, then credit you bought. What is left of it ends with its month; your credit stays.
• Twice in the first month. A plan's first month, and the first month after you move up to it, holds twice its usage.
• Yearly. A plan with a yearly price is ten months' fee for twelve.
• A trial. A plan with a trial can be tried free for its days, once per person, without a card, from the console.
• Higher limits, more features, more support. A plan raises limits, such as how many sandboxes run at once, turns on features such as single sign-on, roles and the audit log, and sets your support: docs, the support agent, a shared Slack channel, or a dedicated one. It never lowers a limit you have.
• Limits are ceilings, not room held for you. A plan lets you run up to its limits; at a busy moment a sandbox can still wait for room, as on any account.
• Add-ons. Some plans offer add-ons, such as 50 more sandboxes at once, charged monthly beside the plan.
• Changing. Moving up starts at once: the difference for the rest of the month is charged, prorated. Moving down, or cancelling, takes effect at the end of the period you paid for, and you keep the plan until then. You can take a cancel back before then.
• The card. A paid plan keeps a card on file. While the plan is active you can replace the card but not remove it. Bought credit pays the fee only when there is no card; given credit never pays a fee.
• Moving up by itself. An owner can let the account move to the plan that lifts a limit when the limit refuses something. Off unless an owner turns it on.

When a limit refuses something, the refusal names the plan that lifts it and the command that moves to it, in details.plan. A feature the plan does not include, such as single sign-on, roles other than owner, the audit log or a new conversation with the support agent, is refused with plan_required, naming the plan that includes it the same way.

Only an owner, admin or billing member, or a key one of them made, can choose, change or cancel a plan or its add-ons, and only an owner turns moving up by itself on or off; any key of the organization can read them. A first plan, and a trial, is started by a person, signed in.