These terms are a contract between you and Runtime LLC ("Runtime", "we", "us"), 1500 N Grant St Ste N, Denver, CO 80203, United States. They cover withruntime.com, the Runtime Cloud API, SDKs, command line, MCP server and every product we offer through them (the "Services").
The Acceptable Use Policy, the Data Processing Addendum and the Uptime Promise are part of these terms. The Privacy Policy explains how we handle personal data about you.
Section 16 requires disputes to be settled by individual arbitration, with no class actions and no jury. Please read it.
A product may have terms of its own. Where it does, those terms apply to that product and take precedence over these terms for it. Otherwise, where the documents conflict, the Data Processing Addendum takes precedence on personal data, then these terms, then the Acceptable Use Policy.
1. Agreeing to these terms
You agree to these terms when you sign up or sign in, whether with Google, an email link or single sign-on. You also agree when you create an account, create or use an API key, or use the Services in any other way. If you do not agree, do not use the Services.
If you use the Services for a company or other organization, you agree for that organization and confirm that you have the authority to do so. "You" then means that organization.
2. Work use only
The Services are sold for business and professional use. By agreeing, you confirm that you are at least 18 years old. You also confirm that you use the Services in the course of a trade, business, craft or profession, and not as a consumer.
3. Your account, your keys and your agents
You are responsible for everything done through your account and with your API keys. This includes actions by you, your staff, your software or an AI agent you gave access to. An action taken by an agent holding your key is your action. Keep keys secret, give each key only the permissions it needs, and revoke a key you think has leaked. Tell us promptly at security@withruntime.com if you believe your account has been used without permission.
We may refuse an account, limit what a new account can run, and raise or lower limits at our discretion.
4. Your own users
You may build products that let your own users or their agents run code on the Services. If you do:
- you are responsible for them and for what they run, as if you ran it yourself;
- you must hold them to rules at least as strict as the Acceptable Use Policy;
- you must be able to identify which of your users ran a given workload and stop it promptly when we ask; and
- they have no contract with us and no claim against us. Their claims are yours to handle.
5. The Services change
We may add, change, limit or remove any part of the Services at any time. We try to give notice of a change that removes something you are likely to depend on, but we do not promise to. Anything marked prerelease, preview, beta, trial or private testing may change or stop without notice, may lose data, and is outside any commitment we make elsewhere. For it, the limit in section 14 is US$100.
6. Prices, prepaid credit and taxes
Usage. You pay for what you use at the rates on our pricing page or in the quote attached to a resource when it was created. Charges are deducted from your prepaid balance. When the balance runs out, we may stop your resources. Stored data then enters the retention period in section 8.
Prepaid credit. Credit is a prepayment for the Services. It is not money, a deposit or a stored-value account. It earns no interest, cannot be transferred or exchanged for cash, and can only be spent on the Services.
Refunds. For 15 days after a purchase of credit, you may ask us to refund the part of that purchase that is neither spent nor reserved by a resource that is still running. Stop your resources first. Email support@withruntime.com from your account's address. We refund to the original payment method. If the purchase earned referral credit or the welcome match, for you or for the account that referred you, the refund is reduced by the part of that credit already spent. After 15 days, and for any credit already spent, purchases are final and non-refundable, except where the law requires otherwise.
Expiry. Purchased credit expires 12 months after your most recent purchase of credit. Buying more resets the 12 months for your whole balance. We email your account's address at least 30 days before any credit expires. Expired credit is not refunded.
Free and trial allowances. Free credit and trial time have no cash value, cannot be refunded, and may be changed or withdrawn at any time.
Welcome match. For each purchase of credit your organization makes within 30 days of its sign-up, we add credit equal to that purchase. The match is on top of what you bought, until the matches total $1,000. An organization whose purchases earn referral credit, which is never less, gets no welcome match for them. If a purchase is refunded or disputed, its match is taken back in proportion, up to what is unspent. One payer gets one match. A purchase paid with a card that already earned a match for another organization earns none. The welcome match is free credit. It has no cash value, cannot be refunded, transferred or exchanged for cash, and expires 12 months after we add it. We may withhold or take it back if we reasonably believe it came from fraud or abuse. We may change or end it at any time without affecting a match already added.
Referral credit: you both get up to $1,000, then you earn a share of what they spend. If a company that is new to Runtime signs up through your referral link, we add referral credit for each purchase of credit it makes within 30 days of its sign-up. The credit equals that purchase, on top of what the company bought. We add it to its account, and the same amount to yours, until each side has $1,000 from that company. Its first purchase of at least $10 earns each side at least $25. For 12 months from that company's first purchase that earned referral credit, we also add referral credit to your account each month. The amount is 10% of what the company spent in the previous month from credit it paid for. Spending from free, granted or referral credit does not count. You can earn at most $50,000 of referral credit in a calendar year (UTC), matches and shares together. Past that, the company you referred still receives its credit and you do not.
- You may not refer yourself: not your own organization, another account or address of yours, an address on your company's email domain, or a purchase paid with a card your organization has paid with. You may not create accounts, make purchases, or pay others to do so, to earn referral credit.
- When we cannot tell which card paid for a purchase, yours or theirs (Link or another wallet), we add referral credit or the welcome match only after we have reviewed it.
- The page your link opens shows your organization's name as the one who invited them, unless you turn that off under Refer & earn.
- Share your link only with people who want to receive it. Spam and misleading promotion break our Acceptable Use Policy.
- If a purchase that earned referral credit is partly refunded, we reduce both of its referral credits to match what remains of it. If it is disputed, or less than $10 of the first one remains, we take back both of its referral credits. While the company you referred has a purchase in dispute, we add no share for it. We may take back shares added for spending that a lost dispute shows was not paid for. We take back only what is unspent. A refund that later fails, or a dispute that is later resolved in your favor, does not restore referral credit. While we process a refund of that purchase, the referral credit it would take back is reserved on both sides and cannot be spent.
- We may withhold, refuse or take back referral credit, and suspend the accounts involved, if we reasonably believe it came from fraud, abuse or a breach of these terms.
- Referral credit is free credit. It has no cash value, and it cannot be refunded, transferred or exchanged for cash. It expires 12 months after we add it.
- We may change or end the referral program at any time. A change does not affect referral credit already added to your account.
Runtime for Startups. Runtime for Startups is for venture-backed startups. Such a startup may apply for startup hours at withruntime.com/startups. The page says who qualifies.
- Runtime for Startups includes 10,000 startup hours, each an hour of a 2 vCPU, 4 GB sandbox: 20,000 vCPU-hours of active CPU and 40,000 GiB-hours of memory, given once to the account you apply from when we accept your application. For the 12 months after, 100 GB of saved copies (snapshots, images and backups) and 100 GB of volumes are kept free each month, on top of the month's free usage; storage past them is charged at the published rates. You don't need a card.
- For 12 months from the day we accept your application, your account is a paid account, with no top-up, and runs up to 8 image builds at once, and 100 sandboxes at once, or up to 1,000 if you ask and we agree. After that, your account is a paid account, with a paid account's limits, once it holds credit you bought.
- Your account's free usage for the month is used first, then your startup hours, then any credit you add, at the published rates. Your startup hours never renew: use them within 12 months of when we accept your application, after which any hours left expire and your credit is untouched. CPU counts only while your code uses the CPU.
- What Runtime for Startups includes is usage, not credit: it has no cash value and cannot be refunded, transferred to another account or exchanged for cash.
- Each company receives it once. We review every application, check that the company is venture-backed before we accept it, and may decline any application.
- If your account is closed, your startup hours end, and with them what Runtime for Startups includes.
- We may end your startup hours and what Runtime for Startups includes, stop counting your account as paid and suspend the accounts involved, if your acceptance came from false information, fraud, abuse or a breach of our terms.
- We may change or end the program at any time. A change does not affect a startup we have already accepted.
Taxes. Prices exclude taxes. You pay any sales, use, value-added or similar tax that applies, other than tax on our income. If you are a business in a country that uses reverse charge, you account for the tax yourself.
Payment disputes. If you dispute a charge with your bank instead of with us, we may suspend the account until it is resolved and remove the disputed credit.
Price changes. We may change prices. A new price applies to usage after we post it. For a resource with a fixed quote, the new price applies from the end of that quote.
7. Your content
You keep all rights in the code, data and other material you or your users put into the Services ("Your Content"). You give us permission to host, copy, store, transmit and process it as needed to provide the Services. This permission ends when the content is deleted.
We do not look at Your Content except as needed to run, maintain and secure the Services, to prevent or investigate abuse, to help you when you ask for support, to enforce these terms, or to comply with the law.
You are responsible for Your Content, for having the rights to use it, and for keeping your own copies. A sandbox is not a backup. Storage on the Services may sit on a single server with no replica. Export anything you cannot afford to lose.
8. Retention and deletion
Stored data is deleted when its retention period ends:
- a paused or stopped sandbox on an account with credit is kept while your balance covers its storage, until you delete it, or for the period you set on it (1 to 365 days);
- when your balance no longer covers storage, a grace period begins: 30 days for a stopped or paused sandbox's disk in an account that has bought credit or saved a card, seven days otherwise, or less where a shorter expiry was already set;
- on an account without credit, a paused sandbox is kept for seven days.
The pricing page gives the details, including the shorter period for a sandbox stopped by an older client.
We may post notices about a coming deletion in your account or through the API. We do not promise any notice, and deletion does not wait for one. A notice we do post is delivered when it is posted, whether or not you read it. Keeping track of your retention periods is your responsibility. Deleted data cannot be recovered.
9. Acceptable use
You and your users must follow the Acceptable Use Policy. We may act on a breach immediately, as that policy describes.
10. Suspension and ending the agreement
Suspension. We may suspend or limit your account or any resource immediately and without notice if we reasonably believe: you or your users have broken the Acceptable Use Policy; your use threatens the security or availability of the Services, of our providers or of anyone else; the law or one of our providers requires it; or your balance is exhausted or a payment is disputed. Suspension can include cutting a resource's network access, stopping it, and preserving evidence.
Ending it. You may close your account at any time. An owner can close it
from the account's Close account page or with runtime account close. You can also
email support@withruntime.com from the account's address. We may end this agreement for any reason or none by emailing the account's owners at least 30 days first. Until the end date, the Services keep working as before, so you can move Your Content out. We may end it sooner, with or without notice, only for a reason that allows suspension above, and for fraud or a payment dispute.
What happens then. Your access stops and Your Content is deleted. If we end the agreement, we refund purchased credit you have not spent, unless we end it for fraud, a payment dispute or a breach of the Acceptable Use Policy. In those cases unspent credit is forfeited to the extent the law allows. If you close the account, we refund the unspent part of any purchase still inside its 15 days under section 6, and the rest is forfeited. Sections 3, 4, 6, 7, 8, 10 and 11 to 18, the Acceptable Use Policy's enforcement section and the Data Processing Addendum continue after the agreement ends.
11. Our property and your feedback
We and our licensors own the Services, including the software, documentation, names and logos. These terms give you a right to use the Services and nothing more. You may not copy, decompile or reverse engineer the Services, except where the law or an open-source license gives you that right. Open-source components are covered by their own licenses. If you send us feedback or suggestions, we may use them freely and without obligation to you. We may name you as a customer and show your name and logo when we describe who uses the Services. Email legal@withruntime.com to be left out.
12. Other people's services
The Services run on and connect to services we do not control, such as AI models, package registries and the sites your code visits. We are not responsible for them, and your use of them is under their terms.
13. No warranties
The Services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the Services will be uninterrupted, timely, secure or free of errors, that data will not be lost, or that the isolation between customers cannot be defeated. The only uptime commitment we make is the Uptime Promise, and service credit is its only remedy.
The Services are not designed for any use where a failure could lead to death, injury, or severe physical or environmental damage, and you must not use them that way.
14. Limit of liability
To the fullest extent the law allows:
- neither we nor our suppliers are liable for lost profits, revenue, business, goodwill or data, the cost of substitute services, or any indirect, incidental, special, consequential, exemplary or punitive damages, however caused and even if told they were possible; and
- our total liability for all claims connected with the Services or these terms is limited to the greater of (a) the amount you paid us for the Services in the 12 months before the event giving rise to the claim and (b) US$1,000.
These limits apply to every kind of claim, including contract, negligence and other torts, and strict liability. They apply even if a remedy fails of its essential purpose. They are a basis of the price we charge. Nothing in these terms limits liability that cannot be limited under the law that applies to you.
15. Your indemnity
You will defend Runtime, its owners, staff and suppliers against any claim, demand or proceeding brought by someone else that arises from Your Content, from your users, from your or their use of the Services, or from your or their breach of these terms or of the law. This does not apply to the extent the claim was caused by our own breach of these terms. You will pay the resulting damages, fines, costs and reasonable legal fees. We will tell you about the claim promptly, and we may take over its defense at our own expense. You may not settle a claim in a way that admits fault by us, places an obligation on us or fails to release us, without our written consent.
16. Disputes
Talk to us first. Before starting any proceeding, a party must send the other a written description of the dispute and allow 30 days to resolve it. Send yours to legal@withruntime.com and to our postal address.
Arbitration. Any dispute connected with the Services or these terms that is not resolved that way will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in English, seated in Denver, Colorado. The arbitrator decides whether a dispute is subject to arbitration, but a court, not the arbitrator, decides whether the "No class actions" paragraph can be enforced. To keep disputes quick and cheap: a claim for less than US$25,000 is decided on written submissions alone, with no hearing; the arbitrator may decide any claim or defense early, on a written motion, without a hearing; and the arbitrator must order a party whose claim or defense was frivolous or brought in bad faith to pay the other party's fees and costs. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.
No class actions. Disputes are resolved one party at a time. Neither of us may bring or join a class, collective, consolidated or representative proceeding, and the arbitrator may not combine claims or award relief for anyone but the parties. If this paragraph is found unenforceable for a claim, that claim goes to court and not to arbitration. If 25 or more similar claims are brought with the help of the same lawyers or organization, they are arbitrated in batches of up to 25. Each batch goes before one arbitrator, with one set of fees. The rest wait their turn.
No jury. Each of us gives up the right to a jury trial.
Exceptions. Either of us may bring an individual claim in small claims court, and either of us may ask a court for an order to stop misuse of the Services or infringement of intellectual property.
Opting out. You may opt out of arbitration by emailing legal@withruntime.com within 30 days of first agreeing to these terms, from your account's address, with the subject "Arbitration opt-out". Opting out affects arbitration only. The "No class actions" and "No jury" paragraphs still apply.
Courts and law. Colorado law governs these terms, without regard to its conflict-of-law rules. Where a dispute goes to court, the state and federal courts in Denver, Colorado have exclusive jurisdiction, and each of us accepts it.
One year. A claim must be started within one year after it arose, or it is permanently barred, to the extent the law allows.
17. Trade rules
You must comply with the export control and sanctions laws of the United States and of any other country that applies to you. You confirm that you and your users are not in, or ordinarily resident in, a country or region under a United States embargo, and are not on any United States list of restricted parties.
18. General
Changes to these terms. We may change these terms by posting a new version. For a change that materially reduces your rights, we give at least 30 days' notice by email or by a notice in your account. Using the Services after a change takes effect means you accept it. The date at the foot of this page is the date of the version in force. A change does not apply to a dispute that arose before it took effect, and we may not change section 16 as to such a dispute.
Notices. We send notices to your account's email address or post them in your account. Send notices to us at legal@withruntime.com, and legal notices also to our postal address.
The rest. These terms are the whole agreement between us about the Services and replace any earlier one. Terms on your purchase orders or forms do not apply. If a part of these terms cannot be enforced, it is changed as little as needed to make it enforceable, and the rest stands. Not enforcing a right is not giving it up. You may not transfer this agreement without our written consent. We may transfer it to an affiliate or to a successor of our business. Neither of us is liable for a failure caused by events beyond reasonable control. Nobody other than the parties has rights under these terms, except the people sections 14 and 15 protect, and the rights the Data Processing Addendum and the standard contractual clauses give to individuals.
19. Contact
Runtime LLC, 1500 N Grant St Ste N, Denver, CO 80203, United States. Support: support@withruntime.com. Notices, copyright and privacy: legal@withruntime.com. Abuse: abuse@withruntime.com. Security: security@withruntime.com.