These terms are a contract between you and Runtime LLC ("Runtime", "we", "us"), 1500 N Grant St Ste N, Denver, CO 80203, United States. They cover withruntime.com, the Runtime Cloud API, SDKs, command line, MCP server and every product we offer through them (the "Services").
The Acceptable Use Policy and the Data Processing Addendum are part of these terms. The Privacy Policy explains how we handle personal data about you.
Section 16 requires disputes to be settled by individual arbitration, with no class actions and no jury. Please read it.
A product may have terms of its own. Where it does, they apply to that product and win over these terms for it. Otherwise, where the documents conflict, the Data Processing Addendum wins on personal data, then these terms, then the Acceptable Use Policy.
1. Agreeing to these terms
You agree to these terms when you continue past the sign-in page, create an account, create or use an API key, or use the Services in any other way. If you do not agree, do not use the Services.
If you use the Services for a company or other organization, you agree for that organization and confirm that you have the authority to do so. "You" then means that organization.
2. Work use only
The Services are sold for business and professional use. By agreeing, you confirm that you are at least 18 years old and that you use the Services in the course of a trade, business, craft or profession, and not as a consumer.
3. Your account, your keys and your agents
You are responsible for everything done through your account and with your API keys, whether by you, your staff, your software or an AI agent you gave access to. An action taken by an agent holding your key is your action. Keep keys secret, give each key only the permissions it needs, and revoke a key you think has leaked. Tell us promptly at marc@heyruntime.com if you believe your account has been used without permission.
We may refuse an account, limit what a new account can run, and raise or lower limits at our discretion.
4. Your own users
You may build products that let your own users or their agents run code on the Services. If you do:
- you are responsible for them and for what they run, as if you ran it yourself;
- you must hold them to rules at least as strict as the Acceptable Use Policy;
- you must be able to identify which of your users ran a given workload and stop it promptly when we ask; and
- they have no contract with us and no claim against us. Their claims are yours to handle.
5. The Services change
We may add, change, limit or remove any part of the Services at any time. We try to give notice of a change that removes something you are likely to depend on, but we do not promise to. Anything marked prerelease, preview, beta, trial or private testing may change or stop without notice, may lose data, and is outside any commitment we make elsewhere. For it, the limit in section 14 is US$100.
6. Prices, prepaid credit and taxes
Usage. You pay for what you use at the rates on our pricing page or in the quote attached to a resource when it was created. Charges are deducted from your prepaid balance. When the balance runs out we may stop your resources, and stored data enters the retention period in section 8.
Prepaid credit. Credit is a prepayment for the Services. It is not money, a deposit or a stored-value account. It earns no interest, cannot be transferred or exchanged for cash, and can only be spent on the Services.
Refunds. For 15 days after a purchase of credit, you may ask us to refund the part of that purchase that is neither spent nor reserved by a resource that is still running. Stop your resources first. Email marc@heyruntime.com from your account's address. We refund to the original payment method. After 15 days, and for any credit already spent, purchases are final and non-refundable, except where the law requires otherwise.
Expiry. Purchased credit expires 12 months after your most recent purchase of credit. Buying more resets the 12 months for your whole balance. We email your account's address at least 30 days before any credit expires. Expired credit is not refunded.
Free and trial allowances. Free credit and trial time have no cash value, cannot be refunded, and may be changed or withdrawn at any time.
Referral credit: you both get up to $500. If a company that is new to Runtime signs up through your referral link and makes its first purchase of at least $10 of credit, we add referral credit equal to that purchase, at least $25 and at most $500, to your account and the same to theirs, on top of what they bought. You can earn at most $10,000 of referral credit in a calendar year (UTC). Past that, the company you referred still receives its credit and you do not.
- You may not refer yourself: not your own organization, another account or address of yours, an address on your company's email domain, or a purchase paid with a card your organization has paid with. You may not create accounts, make purchases, or pay others to do so, to earn referral credit.
- Share your link only with people who are happy to receive it. Spam and misleading promotion break our Acceptable Use Policy.
- If the purchase that earned referral credit is partly refunded, we reduce both referral credits to match what remains of it. If it is disputed, or less than $10 of it remains, we take back both referral credits. We take back only what is unspent, and a refund that later fails or a dispute that is later resolved in your favour does not restore referral credit.
- We may withhold, refuse or take back referral credit, and suspend the accounts involved, if we reasonably believe it came from fraud, abuse or a breach of these terms.
- Referral credit is free credit. It has no cash value, and it cannot be refunded, transferred or exchanged for cash. It expires 12 months after we add it.
- We may change or end the referral program at any time. A change does not affect referral credit already added to your account.
Taxes. Prices exclude taxes. You pay any sales, use, value-added or similar tax that applies, other than tax on our income. If you are a business in a country that uses reverse charge, you account for the tax yourself.
Payment disputes. If you dispute a charge with your bank instead of with us, we may suspend the account until it is resolved and remove the disputed credit.
Price changes. We may change prices. A new price applies to usage after we post it, and for a resource with a fixed quote, from the end of that quote.
7. Your content
You keep all rights in the code, data and other material you or your users put into the Services ("Your Content"). You give us permission to host, copy, store, transmit and process it as needed to provide the Services. This permission ends when the content is deleted.
We do not look at Your Content except as needed to run, maintain and secure the Services, to prevent or investigate abuse, to help you when you ask for support, to enforce these terms, or to comply with the law.
You are responsible for Your Content, for having the rights to use it, and for keeping your own copies. A sandbox is not a backup. Storage on the Services may sit on a single server with no replica. Export anything you cannot afford to lose.
8. Retention and deletion
Stored data is deleted when its retention period ends:
- a paused sandbox is kept for the period set on it, 30 days from each pause by default, while your balance covers its storage;
- when your balance no longer covers storage, a grace period of seven days begins, or less where a shorter expiry was already set;
- trial sandboxes are kept for seven days.
We may post notices about a coming deletion in your account or through the API, but we do not promise any notice, and deletion does not wait for one. A notice we do post is delivered when it is posted, whether or not you read it. Keeping track of your retention periods is your responsibility. Deleted data cannot be recovered.
9. Acceptable use
You and your users must follow the Acceptable Use Policy. We may act on a breach immediately, as that policy describes.
10. Suspension and ending the agreement
Suspension. We may suspend or limit your account or any resource immediately and without notice if we reasonably believe: you or your users have broken the Acceptable Use Policy; your use threatens the security or availability of the Services, of our providers or of anyone else; the law or one of our providers requires it; or your balance is exhausted or a payment is disputed. Suspension can include cutting a resource's network access, stopping it, and preserving evidence.
Ending it. You may close your account at any time by emailing marc@heyruntime.com from the account's address. We may end this agreement at any time, for any reason or none, with or without notice.
What happens then. Your access stops and Your Content is deleted. If we end the agreement, we refund purchased credit you have not spent, unless we end it for fraud, a payment dispute or a breach of the Acceptable Use Policy. In those cases unspent credit is forfeited to the extent the law allows. If you close the account, we refund the unspent part of any purchase still inside its 15 days under section 6, and the rest is forfeited. Sections 3, 4, 6, 7, 8, 10 and 11 to 18, the Acceptable Use Policy's enforcement section and the Data Processing Addendum continue after the agreement ends.
11. Our property and your feedback
We and our licensors own the Services, including the software, documentation, names and logos. These terms give you a right to use the Services and nothing more. You may not copy, decompile or reverse engineer the Services, except where the law or an open-source license gives you that right. Open-source components are covered by their own licenses. If you send us feedback or suggestions, we may use them freely and without obligation to you. We may name you as a customer and show your name and logo when we describe who uses the Services. Email marc@heyruntime.com to be left out.
12. Other people's services
The Services run on and connect to services we do not control, such as AI models, package registries and the sites your code visits. We are not responsible for them, and your use of them is under their terms.
13. No warranties
The Services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the Services will be uninterrupted, timely, secure or free of errors, that data will not be lost, or that the isolation between customers cannot be defeated. We offer no uptime commitment and no service credits.
The Services are not designed for any use where a failure could lead to death, injury, or severe physical or environmental damage, and you must not use them that way.
14. Limit of liability
To the fullest extent the law allows:
- neither we nor our suppliers are liable for lost profits, revenue, business, goodwill or data, the cost of substitute services, or any indirect, incidental, special, consequential, exemplary or punitive damages, however caused and even if told they were possible; and
- our total liability for all claims connected with the Services or these terms is limited to the greater of (a) the amount you paid us for the Services in the 12 months before the event giving rise to the claim and (b) US$100.
These limits apply to every kind of claim, including contract, negligence and other torts, and strict liability, and they apply even if a remedy fails of its essential purpose. They are a basis of the price we charge. Nothing in these terms limits liability that cannot be limited under the law that applies to you.
15. Your indemnity
You will defend Runtime, its owners, staff and suppliers against any claim, demand or proceeding brought by someone else that arises from Your Content, from your users, from your or their use of the Services, or from your or their breach of these terms or of the law, except to the extent the claim was caused by our own breach of these terms. You will pay the resulting damages, fines, costs and reasonable legal fees. We will tell you about the claim promptly, and we may take over its defense at our own expense. You may not settle a claim in a way that admits fault by us, places an obligation on us or fails to release us, without our written consent.
16. Disputes
Talk to us first. Before starting any proceeding, a party must send the other a written description of the dispute and allow 30 days to resolve it. Send yours to marc@heyruntime.com and to our postal address.
Arbitration. Any dispute connected with the Services or these terms that is not resolved that way will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, in English, seated in Denver, Colorado. The arbitrator decides whether a dispute is subject to arbitration, but a court, not the arbitrator, decides whether the "No class actions" paragraph can be enforced. To keep disputes quick and cheap: a claim for less than US$25,000 is decided on written submissions alone, with no hearing; the arbitrator may decide any claim or defense early, on a written motion, without a hearing; and the arbitrator must order a party whose claim or defense was frivolous or brought in bad faith to pay the other party's fees and costs. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs this section.
No class actions. Disputes are resolved one party at a time. Neither of us may bring or join a class, collective, consolidated or representative proceeding, and the arbitrator may not combine claims or award relief for anyone but the parties. If this paragraph is found unenforceable for a claim, that claim goes to court and not to arbitration. If 25 or more similar claims are brought with the help of the same lawyers or organization, they are arbitrated in batches of up to 25 at a time, each batch before one arbitrator with one set of fees, and the rest wait their turn.
No jury. Each of us gives up the right to a jury trial.
Exceptions. Either of us may bring an individual claim in small claims court, and either of us may ask a court for an order to stop misuse of the Services or infringement of intellectual property.
Opting out. You may opt out of arbitration by emailing marc@heyruntime.com within 30 days of first agreeing to these terms, from your account's address, with the subject "Arbitration opt-out". Opting out affects arbitration only. The "No class actions" and "No jury" paragraphs still apply.
Courts and law. Colorado law governs these terms, without regard to its conflict-of-law rules. Where a dispute goes to court, the state and federal courts in Denver, Colorado have exclusive jurisdiction, and each of us accepts it.
One year. A claim must be started within one year after it arose, or it is permanently barred, to the extent the law allows.
17. Trade rules
You must comply with the export control and sanctions laws of the United States and of any other country that applies to you. You confirm that you and your users are not in, or ordinarily resident in, a country or region under a United States embargo, and are not on any United States list of restricted parties.
18. General
Changes to these terms. We may change these terms by posting a new version. For a change that materially reduces your rights, we give at least 30 days' notice by email or by a notice in your account. Using the Services after a change takes effect means you accept it. The date at the foot of this page is the date of the version in force. A change does not apply to a dispute that arose before it took effect, and we may not change section 16 as to such a dispute.
Notices. We send notices to your account's email address or post them in your account. Send notices to us at marc@heyruntime.com, and legal notices also to our postal address.
The rest. These terms are the whole agreement between us about the Services and replace any earlier one. Terms on your purchase orders or forms do not apply. If a part of these terms cannot be enforced, it is changed as little as needed to make it enforceable, and the rest stands. Not enforcing a right is not giving it up. You may not transfer this agreement without our written consent; we may transfer it to an affiliate or to a successor of our business. Neither of us is liable for a failure caused by events beyond reasonable control. Nobody other than the parties has rights under these terms, except the people sections 14 and 15 protect, and the rights the Data Processing Addendum and the standard contractual clauses give to individuals.
19. Contact
Runtime LLC, 1500 N Grant St Ste N, Denver, CO 80203, United States. Support and notices: marc@heyruntime.com. Abuse and copyright: marc@heyruntime.com. Privacy: marc@heyruntime.com.